Returns and Exchanges

What is your Returns and Exchange policy?

Refund Policy
Please note that all items that are sold and delivered are non-refundable. For exchanges, please refer to the Exchange policy below for more details.

You can only request for a refund if you did not receive your order within 30 days upon receipt of payment. To request for a refund for this case, please email us with "Refund Request for Purchase Order XX" as the subject line, with your payment date. We will respond as soon as possible.

Exchange Policy
If you have experience any defects with the product, we provide a one to one exchange if the particular stock is available. Do note the following terms & conditions for exchange:
Sale of Discounted items or items under promotions are final and are non-exchangeable, nor returnable.
Fashion accessories are non-exchangeable due to hygiene reasons.
Returns/exchanges are only for items with defects. Please provide pictorial proof of defects when you raise your return/exchange requests, and additional information must be furnished when requested.
Besides defects, we do not cater to any forms of return request. As such, kindly note that the following reasons are not considered as defects:
1. A change of mind after purchase
2. Sizing issues
3. Deliberate damaging or soiling of the item
All exchanges are one-to-one exchange for the same model/color/design as the original items.
Waiting period for exchanged item to be processed and shipped to you is 12-21 days.
In case of the original design being out of stock or discontinued, the following exchange rules will apply.
1.     If the item you want to exchange for is of a higher price, you will have to top up the difference in amount.
2.     If the items you are exchanging for is in-stock, we will send the replacement to you within 2 working days after receipt of delivery and acceptance of your returned items.

All decisions on final outcome of any return/exchange requests are to made by the management of ijapkogirl and their member partners.

Returns Policy
All returns/exchange requests must be raised via email to us within 7 days upon receiving of the item. All requests raised after the stipulated period of time will be considered invalid and void.
Buyers have to return the merchandise by courier within 7 days upon shipping of the item with the receipt. We will not accept returned items delivered personally to our warehouse or office.
The costs of return postage will be at your expense. ijapkogirl does not reimburse postage/shipping charges incurred for the item(s) to be sent back to us. Other shipping charges such as overnight or express are non-refundable too.
All returned items must be shipped to us via courier or a shipping method with tracking capability. We will not accept personal delivery of returned items to our warehouse or office.
Delivery charges (the P&P cost you originally paid to have the order delivered to you) are non-refundable.
If we sent you incorrect merchandise, we will reimburse you the cost of returning the package to us. Please note that the standard waiting period of 12-21 days still applies for exchange of the correct merchandise.

HOW TO REQUEST A RETURN/EXCHANGE
Email us at iheartlesha@gmail.com for your request and please wait for further action from us in regards to your request.
Please mail the returned item with the original invoice, at your own expense, to:
ijapkogirl Warehouse (Return/Exchange)
13 President Osmena St., Lifehomes, Ortigas Extension, Rosario, Pasig City, Philippines 1609

Please note that upon the placing and confirmation of an order at ijapkogirl constitutes your agreement to follow and be bound by the Terms and Conditions and Return/Exchange policy of ijapkogirl.